Choose A Home Care Agency Wisely

The time comes in the lives of many families when an elderly loved one needs additional professional assistance. Finding the right solution to this dilemma can be stressful for everyone involved. Family members are often unsure how much care their elder loved one actually needs.

Making the Decision to Seek Help

If an elder loved one needs care that you or your family are no longer able to provide, seeking assistance from a qualified, reputable home care agency is a smart decision. The types of services that home care agencies provide can vary greatly. It is important to know how to properly evaluate their capabilities and reputations.

Home care is not a one size that fits all service. There are two primary options: medical and non-medical care. Medical care includes nursing and home health care such as IV therapy, wound care, medication administration, physical therapy, and more. These types of services are provided by trained, licensed medical practitioners

Non-medical home care focuses on providing assistance with daily living activities such as bathing, grooming, meal preparation, mobility support, medication reminders, housekeeping, companionship, transportation assistance, help with errands and other personal services.

Key Factors to Consider

Regardless of what type of home-based support services your loved one needs, the key factors to consider when selecting an agency are similar and include the following:

Needs Assessment

A reputable home care agency will perform a comprehensive needs assessment that explores your loved one’s unique situation. They will inquire about medical conditions, daily living assistance needs, medication, nutritional requirements, and any physical and/or cognitive challenges that your loved one experiences. They should do a walk through of the home to evaluate the living environment for cleanliness and talk to your loved one about personal preferences they value.

Caregiver Qualifications & Experience

Inquire about the agency’s caregiver hiring and background check process as well as the type of training they provide or require. Ask about what certifications or licenses (if required) they have earned as well as the type and level of work experience they have to date.

Client Communication

Prompt, transparent communications with senior clients and their families is a hallmark of a reputable home care agency. Inquire about how often they provide care updates and how accessible they are during normal and after business hours.

Reputation Review

Internet searches of home care agencies will give you access to their online reviews and client testimonials. Recommendations from healthcare professionals are a strong source of validation of the reputation of an agency.

Cost Considerations

The cost of hiring a home care agency can vary as well as the types of payments they accept. Know the pricing structure upfront, their billing practices, and especially what type of medical insurance or government assistance they do and do not accept. A reputable agency with be totally transparent about their costs and payment options.

Schedule a Family Meeting With A Representative

Request an in-home meeting with an agency representative and invite your family members to attend. Everyone has the opportunity to ask questions and get the information they need to move forward with confidence.

Inquire About A Trial Period

Agreeing upon a trial period with the agency under consideration will give you and your family the opportunity to better understand and evaluate the quality of care provided to your loved one.

Choosing the right home care agency for your loved one can seem overwhelming at first but knowing what questions to ask can make the process easier and give you confidence you seek in knowing that your loved one is in good, caring hands.